Customer App - Zoho Assist1.13

The Zoho Assist - Customer app enables you to receive remote support directly from a trusted technician.
1. With the Zoho Assist - Customer app, you can let technicians look at your iPhone remotely. The first thing you need to do is to request your technician for a remote session.
2. The technician will then send you a nine-digit session key. This is to ensure that each session is safe and secure. Open the Zoho Assist - Customer app and enter the session key.
3. You can then share your screens with the technician at the other end.
4. After going through the screens and getting an idea of the problem, the technician can communicate with you through the in-app chat. This will be ideal when the technician wants to send you instructions or ask you for quick clarifications.
5. Although you'll be sharing your screen directly with the technician, you're always in control as you can choose to stop/resume screen sharing at any time.
6. Additionally, you can configure your iOS device for unattended access by the trusted technician at any time.
7. During an ongoing remote support or unattended access session, technicians and customers can send or receive files of up to 2 GB using the File Transfer option.

Download the Zoho Assist - Customer app and get contextual remote support on your iOS device.

Version History With this update, your video experience stays smooth and reliable even when your network connection fluctuates. The app now automatically adjusts video quality in real time, so calls and streams remain uninterrupted without any action needed on your end. 1.13 Sep 28 This update delivers a smoother, more reliable experience with improved connection handling during network drops and seamless video playback with enhanced H.265 support. We've also added general performance enhancements to keep everything running fast and bug-free. 1.12 Sep 15 With this update, the Zoho Assist Customer app brings improved connection stability, more reliable file transfers, and enhanced security for a safer remote support experience. 1.11 Jul 16 Zoho Assist now supports enhanced device enrollment via Mobile Device Management (MDM) hosting, offering additional configuration options that give IT admins greater flexibility and control over the enrollment, deployment, and management of unattended devices at scale 1.10 Jun 24 With this update, enhancements have been made to improve overall reliability and performance. 1.9.1 Apr 7 In this version, we've significantly improved video quality for a smoother and more immersive streaming experience with the updated codec support. 1.9 Mar 23 With this update, Zoho Assist supports peer to peer connectivity for remote sessions, enabling faster and more stable connections in varying network conditions. 1.8 Feb 23 With this update, Zoho Assist adds support for iOS 26, ensuring seamless compatibility with the latest iOS devices. Additionally, Zoho Assist expands its data centre coverage, enabling smoother operations and improved accessibility across more countries. 1.7.1 Feb 4 With this update, your screen-sharing sessions are monitored in real time to help detect potential scams, and the session pauses for your confirmation if suspicious activity is identified. Additionally, image streaming has been optimized to deliver smoother performance. 1.7 12/29/2025 With this update, managing your preferences is easier, faster, and more intuitive in our upgraded Settings screen. We've also enhanced global accessibility with new in-app language support, allowing you to select your app language independently of your system settings.
Zoho Assist now supports additional languages, including Arabic, Hebrew, Kashmiri, Urdu and Persian with the interface automatically adapting for a smooth, consistent experience for all users worldwide. 1.6.1 12/18/2025 With this update, you’ll experience smoother screen sharing with better video quality and improved performance, while keeping memory and battery usage optimized. 1.6 11/17/2025 Bug fixes and performance enhancement. 1.5.13 10/29/2025 Bug fixes and performance improvements. 1.5.12 10/24/2025 Bug fixes and performance improvements. 1.5.11 08/29/2025 With this update, you can now rename your device while enrolling it for unattended remote support. Additionally, the app now supports the Polish language. 1.5.10 08/18/2025 With this update, users will now be notified when a session is being recorded by the technician, ensuring greater transparency and awareness during remote sessions. 1.5.9 07/14/2025 Bug fixes and performance enhancements. 1.5.8 03/05/2025 Zoho Assist now supports Unattended access enrollment via Mobile Device Management (MDM) hosting, enabling IT admins to seamlessly enroll and manage devices in bulk. This update enhances security, ensures compliance with MDM policies, and streamlines the onboarding process for enterprise-managed devices. 1.5.7 02/13/2025 Bug fixes and perfomance enhancements. 1.5.6 02/04/2025 Strengthened security to prevent scams and implemented general bug fixes for improved performance and reliability. 1.5.5 01/03/2025 We’ve optimized the unattended connection performance, allowing you to access your device remotely without needing the application to be active in the foreground. Enjoy faster and more reliable connections with your unattended mobile devices 1.5.4 09/18/2024 Tweaks and updates to existing APIs for enhanced performance and usability during remote sessions. 1.5.3 09/02/2024 We have squashed a few bugs to improve usability and rolled out optimizations to enhance performance during the sessions. 1.5.2 08/05/2024 Bug Fixes and Performance enhancements. 1.5.1 07/15/2024 We are excited to Introduce a significant enhancement designed to improve overall performance and deliver a smoother, more efficient session experience. With our updated Video Streaming capabilities during your remote sessions, experience high-quality, uninterrupted screen sharing, ensuring optimal performance and reduced latency.
We are committed to continuously improving your experience and value your feedback. Update now to take advantage of the new Video Streaming feature and elevate your remote support sessions 1.5 06/26/2024